Service Request Ticket - # 51395

Service Request Information

CONTACT Name Solario, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 19, 2013 02:52 PM
Department Phone 88551
Location Email solarioc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110245[Edit Inv] (opens in a new window) Bldg/Room PDR
Service Tag Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. 9QBQ2R1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007

Wired NIC 5C:26:0A:74:20:A7


Wireless NIC A0:88:B4:CA:A9:E8


Bluetooth NIC C0:F8:DA:E9:CC:DA

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Aug 20, 2013 10:07 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Aug 20, 2013 10:07 AM 
Re-image the Laptop and did the necessary updates
on the system.
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Katie Halvorson Aug 20, 2013 08:35 AM 
Called asking about an ETA on the computer.
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Craig Reno Aug 19, 2013 03:18 PM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Aug 19, 2013 02:52 PM 
He just got the computer from an old staff and
would like it all cleaned up.  There isn't any
software he would like to carry over..just
everything gone and like new with win 7.

He brought the computer in and I have it up front
at SRD
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