Service Request Ticket - # 51400

Service Request Information

CONTACT Name Hoeckle, Myron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 19, 2013 04:41 PM
Department Student Engagement Phone 88088
Location Email hoeckleml@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20110006[Edit Inv] (opens in a new window) Bldg/Room BUT 202A
Service Tag Description Xerox Phaser 3600DN Mono Laser Printer
Serial No. MHB907935 Location Custodial Break Room

Model P3600/DN Hostname
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V NOT STUDENT TECH PRINTER, Local printer; PRINTER MAINT: SR51400 Xerox 3600 Exit and Feed Sensors from VISA2013003703; SR54918 3600 Transfer Roller #022N02353 & 3600 Fuser Unit #126N00324 from VISA2014004193 OCT2014 Ink/Toner Refill std blk:106R01370, High blk: 106R01371

Wired NIC 00:00:AA:BE:C3:7D

TECHS Submitted by Samantha Brubaker Contact brubakers@wou.edu 88323
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Sep 04, 2013 04:26 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Sep 03, 2013 04:57 PM 
Replaced the the food senor and the exit sensor.
did a test print on the machine as well as my
computer. Good to go. Called Myron to let him know
and he is going to pick up the printer.
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Megan Thibeault Aug 23, 2013 01:44 PM 
****This is an email****
Megan,

Farther than Xerox was letting me get, all we can
ask for. I let Lori know
about the situation and to talk to me if she had
questions, so she
'shouldn't' bother you about it, she can be pushy.

Thanks again,

Myron Hoeckle
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Megan Thibeault Aug 23, 2013 01:44 PM 
****This is an email****
Myron,

Today I put in a purchase request for two
different sensors. I'm not
sure if these parts will fix the machine but I'm
going to see what
happens. I've never messed with sensors but
fingers crossed it will
fix the issue. Hopefully these parts will get here
next week.

Thanks,
Megan
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Megan Thibeault Aug 22, 2013 09:52 AM 
PR#7230
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Myron Hoeckle Aug 19, 2013 05:01 PM 
left the printer in the back of your desk area
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Myron Hoeckle Aug 19, 2013 05:00 PM 
****This is an email****
Hello,

If there are no visible obstruction or damages,
then this is already sensor related. This requires
tech help, let us know if you know our rates.

Thank you for contacting the North American E-mail
Support Team.


Xerox



Original Message Follows:
------------------------

 
===================================================

OUT RID : 19168845	

Name:      MYRON HOECKLE
Company:   WESTERN OREGON UNIVERSITY
Phone:     503-838-9201
E-Mail:    hoeckleml@wou.edu 


FAX:       
Street:    345 MONMOUTH AVE N 
City:      MONMOUTH
State:     OR
ZIP:       97361
Country:   United States
===================================================
MYRON HOECKLE's product - PHASER 3600 || KB
Serial Number:    MHB907935 

DTree / Selected Problem: PAPER JAMS || HW
	
Environment: 
	WINDOWS 7 || PC

Connection: LOCALLY VIA USB CABLE

===================================================
Form Submitted (PST): Friday, August 16, 2013 at
04:14:31 PM

===================================================

KBUSED

===================================================
MYRON HOECKLE's comments:
Paper Jam 0, this is a Phantom paper jam, the
printer goes through all it's warm up checks,
finds no problems brings the status 'ready',
proceed to the information menu, print
configuration -> prints 3 blank pages than returns
paper jam 0 for tray #, this does not matter the
tray if you use tray one (manual feed) it will
omit the same behavior than tell you paper jam 0
on tray 1, a simple reboot of the print causes it
to go back to ready status. any help with this
would be appreciated.

Thanks,

Myron Hoeckle 

===================================================
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Myron Hoeckle Aug 19, 2013 05:00 PM 
tried to avoid having to ask you or Lori to look
at it, but Xerox didn't want to play ball
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Samantha Brubaker Aug 19, 2013 04:41 PM 
local printer prints 3 blanks and then gives error "paper jam 0 on 
tray #" Left by your desk.

Dictated, but not read, Myron Hoeckle
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