Service Request Ticket

Service Request Information

CONTACT	Name	Wade, Philip	Date	Aug 20, 2013 09:41 AM
	Department	Natural Science Division	Phone	88225
	Location		Email	wadep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091125 (opens in a new window)	Bldg/Room	UNK
	Service Tag	F171SL1	Description	Dell OptiPlex 980 Mini Tower, 2.93GHz, 8M
	Serial No.	F171sl1	Location	UNKNOWN
	CPU	Intel Core i7-870QM w/ VT(2.93GHz, 8MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957
	Wired NIC	B8:AC:6F:9C:07:46

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Aug 20, 2013 10:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Aug 20, 2013 10:27 AM	The power cable wasn't properly connect in the power socket.	Add Attachment
Dyl Karbia	Aug 20, 2013 10:26 AM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Aug 20, 2013 10:10 AM	Left VM	Add Attachment
Katie Halvorson	Aug 20, 2013 09:42 AM	**This is an email** Yes there is a blue light on both monitor and computer. I have "rebooted computer, but monitor screen is blank even though blue light is on. I have tried to turn on/off monitor, but the light remains on. thanksphilip	Add Attachment
Katie Halvorson	Aug 20, 2013 09:41 AM	**This is an email** WOU 20091125 in NS 119 will not "turn on" or the monitor is shot? PLEASE i AM TEACHING 3-MORE WEEKS AND need THIS OFFICE MACHINE TO FUNCTION. I am on campus today and wednesday 10am-5pm thanksphilip	Add Attachment