Service Request Ticket - # 51412

Service Request Information

CONTACT Name Casares, Louann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2013 10:32 AM
Department Disability Access Services Phone 89241
Location Email casaresl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090302[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFN7CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:6A:A0

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Aug 22, 2013 08:32 AM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Aug 22, 2013 08:32 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Lori Burgeson Aug 21, 2013 01:37 PM 
Task reassigned to Dale Goodell.
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Sarah Pettigrew Aug 21, 2013 11:03 AM 
NEW EQUIP SETUP (GFA): A Dell computer and monitor need to be setup and 
delivered to Louann Brant in APSC 405. 
The WOU # of the computer is 20110892[Edit Inv] and the monitor is 20111009[Edit Inv]. The old 
computer is 20090302[Edit Inv] and the old monitor is 20090326[Edit Inv]. 
The equipment is located on the GFA shelf in the hallway.
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Katie Halvorson Aug 21, 2013 10:32 AM 
She will be at the front desk all day today.
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Katie Halvorson Aug 21, 2013 10:32 AM 
When she went to turn on her computer this
morning, it wouldn't turn on.  She checked the
back and the green light by the power supply is
off and it is plugged into the wall.  Everything
looks like it was fine when she left yesterday.
Everything else in her area is plugged in and
working fine.  On the tower, there is an orange 3
that blinks when she pushes down the power button
but doesn't do anything after she lets go.
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