Service Request Ticket

Service Request Information

CONTACT	Name	Behling, Mylisa	Date	Aug 22, 2013 12:43 PM
	Department	College of Liberal Arts and Sciences	Phone	88226
	Location		Email	behlingm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110161 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	34VJZQ1	Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34VJZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:98:46

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Aug 23, 2013 02:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Aug 23, 2013 02:06 PM	Gave admin rights so we could use the outlook sync tool and install printer drivers.	Add Attachment
Shandelle Plasker	Aug 23, 2013 11:09 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shandelle Plasker	Aug 23, 2013 11:09 AM	Craig took off her outlook on her computer. She would like outlook to be put back onto her computer.	Add Attachment
Craig Reno	Aug 23, 2013 10:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Aug 23, 2013 10:32 AM	Imaging computer fixed the issue. Delivered, set up, and took back loaner.	Add Attachment
Craig Reno	Aug 22, 2013 03:46 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Aug 22, 2013 03:46 PM	Went over to try and find the problem. Spyware scan didn't find anything, dell diagnostic didn't detect any hardware issues. Problem is likely with windows. Made arrangements to re-image computer tomorrow morning.	Add Attachment
Katie Halvorson	Aug 22, 2013 12:43 PM	Computer running really really slow. She has noticed a problem since she opened a link from a student that was weird. She has tried restarting, and gets a warning about computer not recognizing her username. The computer takes about 10mins to run anything and everything is slow--Word and internet, ect. She is in her office 2 to 5. Tomorrow she is around all day.	Add Attachment