Service Request Ticket - # 51433

Service Request Information

CONTACT Name Dalton, Kris   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 23, 2013 08:40 AM
Department College of Education Phone 88482
Location Email daltonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101152[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55KVFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DA:AB:DF

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Aug 23, 2013 02:31 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Aug 23, 2013 02:31 PM 
The cause of the machine freezing. I realize that
the device connected to the system unit that both
the keyboard and mouse connected to was faulty.I
reconnected the keyboard and mouse to the system
unit and it work fine.
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Dyl Karbia Aug 23, 2013 10:07 AM 
Task reassigned to Dyl Karbia.
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Shandelle Plasker Aug 23, 2013 08:40 AM 
She has a computer in ED 217 that has froze on
her. She tried the control, ALT, Delete method and
nothing happen. She is having presentations right
now in that class and needs the computer for it.
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