Service Request Ticket - # 51444

Service Request Ticket - # 51444

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Service Request Information

CONTACT	Name	Witwer, Kathy	Date	Aug 26, 2013 12:18 PM
	Department	Business/Economics Division	Phone	88421
	Location		Email	witwerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101147 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55NPFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:B2:37

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Oct 15, 2013 03:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Oct 02, 2013 03:05 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Dale Goodell	Oct 02, 2013 03:03 PM	This is Diana Hewett's old machine. She is running Windows XP and is eligible for upgrade to Windows 7. Scheduled for Wednesday, 10/9 at 9 am.	Add Attachment
Dale Goodell	Oct 01, 2013 04:28 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Oct 01, 2013 04:28 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Jared Petersen	Sep 27, 2013 02:31 PM	Left VM. Tested out a monitor and left it on my desk for her.	Add Attachment
Tricia Flaherty	Sep 26, 2013 02:49 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Sep 26, 2013 02:49 PM	so she has asked me about the status of this and it looks like it was never moved back to the tech queue. Her WOU # is above(was filled in at some point) and she is eligible for Office 2010( previous user had not wanted to learn 2007 or 2010). She also has requested a to get set up with dual displays so please take her a spare monitor as well.	Add Attachment
Lori Burgeson	Aug 26, 2013 03:39 PM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Aug 26, 2013 03:39 PM	Katie, Can you please contact Kathy and find out what her WOU number is for her computer. We cant figure out what she is eligible for without that number. Thanks!	Add Attachment
Katie Halvorson	Aug 26, 2013 12:18 PM	**This is an email** Tricia Flaherty 12:14 PM (4 minutes ago) to UCS Please make SR to techs to check inventory for what version of office she is eligible for and upgrade to what that is. It should at least be 2007 but may be 2010. Last user of station most likely request downgrade to office 2003. Tricia Sent from my iPhone	Add Attachment
Katie Halvorson	Aug 26, 2013 12:18 PM	**This is an email** Hi Tricia, I think I need to update my computer to MS Office 2007, from 2003. I am not sure what, if any, problems this may cause for existing Excel spreadsheets (hopefully not too many). If you aren't the right person, please forward this message on... Thank you so much!	Add Attachment