Service Request Ticket - # 51450

Service Request Information

CONTACT Name West, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 27, 2013 07:56 AM
Department Financial Aid Phone 88476
Location Email westr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040903[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description Sun Ray 170 thin client, all-in-one 17in flat
Serial No. MD051630241 Location

CPU Unknown


OS Unknown Software

Wired NIC 00:03:BA:CC:DA:11

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Aug 27, 2013 08:21 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Jared Petersen Aug 27, 2013 08:21 AM 
Hit the source button. Works.
 Add Attachment
Jared Petersen Aug 27, 2013 08:11 AM 
Task reassigned to Jared Petersen.
 Add Attachment
Katie Halvorson Aug 27, 2013 07:56 AM 
****This is an email****
Good morning,

One of the thin client machines in the hallway
outside our office hasn't been working for awhile
now.  The machine # is 20040903[Edit Inv].  On the screen is
a message bouncing around that says:

Sun Microsystems
Check Signal Cable
External Video Source

We've tried unplugging the cords and plugging them
back in per previous guidance but each time this
message just comes back.  We can't seem to get to
a log-in screen or any other screen except this
message.

What should we try next or should someone come try
to fix it?
 Add Attachment