Service Request Ticket - # 51452

Service Request Information

CONTACT Name Wolfe, Gail   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 27, 2013 08:29 AM
Department Financial Aid Phone 88682
Location Email wolfeg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100429[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3300MFP Mono Laser Printer #3300MFP/X
Serial No. NRB075732 Location PDR

Model 3300MFP/X Hostname
Notes up to 30ppm; Network connectivity; Max paper size8.5x14in; 2 sided output std; Automatic document feeder; Std paper capacity300sheets; 600x600 dpi(up to1200x1200 enhanced image quality); Walkup fax(33.6 Kbps)&PC& LAN fax(send only);Maximum duty cycle25,000 pagespermonth; Minimum dimensionsw18.3xd17.1xh18 in. PRINTER MAINT: 300MFPfuserunit VISA2013003704 SR51452 SEPT2013; Phaser3300Fuser120V VISA2015004918 SR58809 DEC2015, Samsung ADF Pickup/FeedRollerAssemblyJC97-01962A VISA2015005039 SR59099 JAN2016 Ink/Toner Refill

Wired NIC 00:00:AA:C0:EE:A2

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

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Entered by Date Memo
Megan Thibeault Sep 12, 2013 08:11 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Sep 12, 2013 08:11 AM 
new fuser came in, printing correctly now. The
spare printer is back as well.
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Megan Thibeault Sep 03, 2013 10:45 AM 
the fuser was a lemon.
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Megan Thibeault Aug 27, 2013 10:37 AM 
PR#7243
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Megan Thibeault Aug 27, 2013 08:29 AM 
****This is an email****
Gail,

I will come take a look at it today, normally this
just means it needs
a new fuser. I can put in order in for a new fuser
today.

Thanks,
Megan
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Megan Thibeault Aug 27, 2013 08:29 AM 
****This is an email****
Megan,
The printer/copier at our front desk has been
displaying a heat cycle error. Cindy told me that
her printer had been displaying that same error
before you worked on it.  The printer at the front
desk is a Xerox Phaser 3300MFP.  The WOU ID number
is 2010 0429.

Is there a standard repair for printers with this
problem?  
Thanks,
Gail
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