Service Request Ticket - # 51464

Service Request Information

CONTACT Name Witwer, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 27, 2013 02:57 PM
Department Business/Economics Division Phone 88421
Location Email witwerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20120866[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag D60QDX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. D60QDX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0089918 downgraded to Office Pro Plus 2010

Wired NIC 90:B1:1C:94:77:F1


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public

Entered by Date Memo
Craig Reno Sep 04, 2013 05:00 PM
Status changed from (1) Pending to (5) Completed
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Craig Reno Sep 04, 2013 05:00 PM
Reimaged and returned computer.
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Craig Reno Sep 03, 2013 03:25 PM
Task reassigned to Craig Reno.
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Craig Reno Sep 03, 2013 03:25 PM
Also called Kathy and informed her of the situation.
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Craig Reno Sep 03, 2013 03:23 PM
Went over to check computer, got the same "Error loading 
operating system" error. Brought it back to the office and on 
startup got a "Hard Drive Not Found" error. Attempted to re-
image it, but there were no drives or partitions listed to install 
on. Made sure cables were connected. Talked to Lori about 
warrantying the hard drive.
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Katie Halvorson Sep 03, 2013 02:15 PM
Status changed from (2) Scheduled to (1) Pending
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Katie Halvorson Sep 03, 2013 02:15 PM
She will be around till 5 today.  The computer is
across the hall from her. 8-5 it will be open
tomorrow except 1-2 for lunch.
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Craig Reno Sep 03, 2013 01:35 PM
Task reassigned to UCS Tech.
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Craig Reno Sep 03, 2013 01:35 PM
Left voicemail.
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Craig Reno Sep 03, 2013 01:34 PM
Task reassigned to Craig Reno.
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Jared Petersen Aug 28, 2013 08:02 AM
Status changed from (1) Pending to (2) Scheduled
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Katie Halvorson Aug 27, 2013 03:02 PM
****This is an email****
I meant I will be gone tomorrow THROUGH Friday
(including Thursday)....sorry for any confusion!
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Katie Halvorson Aug 27, 2013 02:57 PM
****This is an email****
Hi there,
One of our computers in WH 101 is not working and
is giving the error message:  "Error loading
operating system".  The tower number is 20120866[Edit Inv].
 I will be the contact person, but I will be gone
tomorrow and Friday and back on Tuesday.
Pls. let me know if you need more information.
Thank you,
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