Service Request Ticket

Service Request Information

CONTACT	Name	Borst, Sue	Date	Aug 28, 2013 09:05 AM
	Department	Business Services	Phone	88284
	Location		Email	borsts@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20111147 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox 3600/DN Mono Laser Printer
	Serial No.	MHB793562	Location	PDR
	Model	P3600/DN	Hostname	crackle.wou.edu
	Notes	40ppm, PS3, 128MB Memory Network Print, Duplex 110V NOT STUDENT TECH PRINTER PRINTER MAINT: Phaser 3600 fuser unit from VISA2013003713 SR51470 SEPT2013 Maintenance Kit Model#126N00324 Xerox 3600 Fuser 110V, New #126N00293, Transfer Roller #022N02353 from VISA2014004527 SR56527 MAY2015 Xerox 3600 Feed Roller #JC97-02233A from VISA2014004528 SR56527 MAY2015	Ink/Toner Refill
	Wired NIC	00:00:AA:BE:98:DA

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Sep 06, 2013 04:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Sep 06, 2013 04:48 PM	installed the new fuser. Good to go	Add Attachment
Megan Thibeault	Aug 28, 2013 11:34 AM	PR#7248	Add Attachment
Megan Thibeault	Aug 28, 2013 11:32 AM	needs a new fuser	Add Attachment
Jared Petersen	Aug 28, 2013 10:44 AM	Task reassigned to Megan Eichler.	Add Attachment
Jared Petersen	Aug 28, 2013 10:44 AM	Took a look at it with Craig. I have no idea what's going on. Assigning to Megan.	Add Attachment
Katie Halvorson	Aug 28, 2013 09:06 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	Aug 28, 2013 09:05 AM	error on printer "open heat air cycle power" comes on printer screen and she tried restarting and the same message popped back up. No print jobs are coming though. BO-crackle is the printer in the cashier's area. She will be around the rest of the day.	Add Attachment