Service Request Ticket - # 51478

Service Request Information

CONTACT Name Guy, Heidi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 29, 2013 09:15 AM
Department Business Services Phone 88170
Location Email guyh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110827[Edit Inv] (opens in a new window) Bldg/Room AD
Service Tag 2GC75V1 Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2GC75V1 Location Sandra Holland, MIA 6/15/23

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:26:33:F7

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Aug 29, 2013 10:09 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Aug 29, 2013 10:09 AM 
Windows theme was set to classic, needed to be changed back to 
windows 7.
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Craig Reno Aug 29, 2013 09:56 AM 
Task reassigned to Craig Reno.
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Katie Halvorson Aug 29, 2013 09:15 AM 
When she came in this morning she started up her
computer and her desktop is all different and
software and internet aren't working properly. 
Things are outlined funny and words aren't showing
up.  The log in screen is also really odd. 
Everywhere she goes to works, it all just looks
funny.  And it takes a long time for things to
load.  She has tried restarting already.

She will be in her office till 330 today.
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