Service Request Ticket - # 51503

Service Request Information

CONTACT Name Ross, Mike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 03, 2013 09:05 AM
Department University Computing Solutions Phone 88046
Location Email rossm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20081065[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 760 Minitower,2.80GHz,3M,1066MHz FSB
Serial No. 7MND4J1 Location PDR

CPU Intel Core 2 Duo E7400(2.8GHz, 3M 1066MHz)


OS Unknown Software WINDOWS Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 WIN from P0071641

Wired NIC 00:23:AE:88:84:0F

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Sep 03, 2013 02:28 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Sep 03, 2013 02:28 PM 
Drive was DVD-ROM, so it was unable to burn cds. Checked PDR 
for one that would fit in the tower, but the Optiplex 760 
minitower uses a different form factor. Also had no external dvd 
burner that he could use. They are able to send the data to 
another computer and burn it to a cd on that machine. Not much 
we can do about it right now.
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Jared Petersen Sep 03, 2013 01:50 PM 
Task reassigned to Craig Reno.
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Katie Halvorson Sep 03, 2013 09:05 AM 
They have burned CD/DVDs before on this machine
but now it isn't working.  The disc can be read
but not burned on.  They have tried 3 different
discs so far and still having problems.  It keeps
saying please insert a disc and nothing is working.

Right across front desk in PP.  Available to get
to at anytime before 430.
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