Service Request Ticket

Service Request Information

CONTACT	Name	Price, Sharon	Date	Sep 04, 2013 12:24 PM
	Department	Student Enrichment Program	Phone	89355
	Location		Email	pricesl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110881 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2G455V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446 TRANSFERRED from W#20080031[Adobe Acrobat Pro 10 WIN from P0084592]
	Wired NIC	18:03:73:26:0F:80

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Sep 09, 2013 08:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Sep 09, 2013 08:25 AM	Went over with Jared. Error went away over the weekend. Printer seems to be working perfectly.	Add Attachment
Craig Reno	Sep 05, 2013 09:57 AM	When selecting lab-mnb110color it says it is out of paper. It will still print, but the status always says "out of paper". Has no effect on printing time.	Add Attachment
Jared Petersen	Sep 05, 2013 09:10 AM	Task reassigned to Craig Reno.	Add Attachment
Katie Halvorson	Sep 04, 2013 12:24 PM	She will be in till 4 today.	Add Attachment
Katie Halvorson	Sep 04, 2013 12:24 PM	When she prints to the MNB110color it doesn't get sent to the printer. The black and white one works just fine. I tried printing to the color one from my desk and it got there just fine but she said it didn't come out of the colored printer. She tried to re-add the color printer and it still wasn't sending anything to the printers. Lab-MNB110color 20080167	Add Attachment