Service Request Ticket - # 51524

Service Request Information

CONTACT Name Darby, Cheri   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 04, 2013 01:56 PM
Department Business Services Phone 88837
Location Email darbyc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060571[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Sun Ray 2 Client #NTC-10Z-00
Serial No. 0705BE8131 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:7F:4F:5B

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Jared Petersen Sep 09, 2013 08:54 AM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Sep 09, 2013 08:54 AM 
Task reassigned to Self Resolved.
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Jared Petersen Sep 09, 2013 08:53 AM 
Checked thin clients with Craig. All seem to be
working fine now.

These will likely be replaced eventually.
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Jared Petersen Sep 05, 2013 09:09 AM 
Thin clients in question are the old Sun boxes.

May need to wait on this, as we may be replacing this one and 
the other thin clients in Admin soon. We've already purchased 
new ones for APSC, so we might be doing the same for Admin. 
Will talk to Richard and possibly Tricia as well later when they are 
available.
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Craig Reno Sep 04, 2013 02:58 PM 
Looked at these while on another task. The middle computer's 
blank screen was due to the incorrect input on the monitor being 
selected. 

However, all three were unable to log on. A student who was 
attempting to use them told me they had the same problem 
upstairs as well.
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Katie Halvorson Sep 04, 2013 01:56 PM 
The one in the middle is a black screen and won't
turn on but the monitor has a green power.  The
WOU# on this one was too faded to see.  

The left one won't log off.  the WOU# listed is
for this one.  They are in the hallway in front of
the cashier's office.
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