Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Sep 05, 2013 10:35 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101444 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	44XTJQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0080959, Adobe Acrobat Pro 10 WIN and TRANSFERRED to new cpu W#20141152 SR 59555 MAR2016: DreamWeaver CS5.5 WIN from P0071871; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;
	Wired NIC	78:2B:CB:A6:63:32

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Sep 09, 2013 09:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Sep 09, 2013 09:38 AM	Ran a Microsoft Fixit and solved the problem.	Add Attachment
Jared Petersen	Sep 09, 2013 09:06 AM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Sep 09, 2013 08:24 AM	Not here until 9 AM.	Add Attachment
Katie Halvorson	Sep 05, 2013 10:35 AM	Perla Arreguin parreguin10 When she logs onto a computer and then goes to Astra to sign in with a general student worker login, it doesn't export a file to Excel. It says "there was a problem sending the command to the program" she got on a different computer and it worked fine but the student workers have a certain computer they are supposed to use. It has something to do with her user login to get on computer and then using Astra. Chris tries talking to Mike Ross and they weren't sure if it was an Astra problem. they tried restarting the computer that she is supposed to use and updated the different browser they tried.	Add Attachment