Service Request Ticket - # 51532

Service Request Information

CONTACT Name Flaherty, Tricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 05, 2013 10:57 AM
Department University Computing Solutions Phone 88904
Location Email flahert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100750[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. 12XG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 installed as Office 2007 from P0079246

Wired NIC 5C:26:0A:3E:2E:B4


Wireless NIC 18:3D:A2:16:2C:C0


Bluetooth NIC 1C:65:9D:F6:41:F6

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Sep 06, 2013 04:23 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Sep 06, 2013 04:23 PM 
Re-image the Dell Latitude laptop and did the
necessary setup. Return the Laptop to Tricia as
indicated in the service request.
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Dyl Karbia Sep 06, 2013 11:52 AM 
Task reassigned to Dyl Karbia.
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Sarah Pettigrew Sep 05, 2013 10:57 AM 
NEW EQUIP SETUP: A Dell laptop needs to be re-imaged with 
Windows 7 Pro and Microsoft Office 2010 and returned to Tricia in 
ITC 009. The WOU # is 20100750[Edit Inv]. The laptop is in a black case on 
the shelves across from the restroom in ITC 009.
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