Service Request Ticket - # 51533

Service Request Information

CONTACT Name Hill, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 05, 2013 11:26 AM
Department College of Liberal Arts and Sciences Phone 88271
Location Email hillk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110251[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag DYR60R1 Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. DYR60R1 Location Ready for PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Microsoft Office Pro Plus 2010 from P0081900, Adobe Acrobat Pro XI(v.11) from P0094736, Microsoft Project Standard 2016 P0106366 FEB2018 SR#

Wired NIC 78:2B:CB:B7:A2:97

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Sep 10, 2013 04:27 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Sep 10, 2013 04:24 PM 
Re-imaged computer, installed Windows XP Mode,
Oracle for BI-Query and installed/configured
BI-Query software.
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Megan Thibeault Sep 05, 2013 03:40 PM 
Task reassigned to Dale Goodell.
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Katie Halvorson Sep 05, 2013 11:26 AM 
****This is an email****
Good morning,
I have been trying to remote into BI Query, I had
BI Query on my computer in HSS 234, but do not
seem to have it on computer 20110251[Edit Inv].  I would
like to put in a request to have BI query
installed on the provost office main computer in
the reception area, ADM 202. 

Also, I've been trying to remote into the server
to get to BI query, but I get stuck.  Do you know
who has the instructions to get into BI query.
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