Service Request Ticket

Service Request Information

CONTACT	Name	Boomer, Sarah	Date	Sep 06, 2013 12:04 PM
	Department	Natural Science Division	Phone	88209
	Location		Email	boomers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130097 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4620DT Printer
	Serial No.	XLV886587	Location	PDR
	Model	4620/DT	Hostname	ns204.wou.edu
	Notes	NOT A STUDENT TECH PRINTER 65PPM, 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP: 140.211.76.80 Printer Maint: Transfer roller from VISA2015004872 SR58356 NOV2015Phaser 4600 Drum Cartridge #113R00762 P0099863 ON TIME PURCHASE SR58536 JAN2016	Ink/Toner Refill	high capacity 106R01535 or standard capacity 106R01533
	Wired NIC	00:00:AA:D9:1E:0A

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Sep 06, 2013 02:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Sep 06, 2013 02:59 PM	Complete!	Add Attachment
Dyl Karbia	Sep 06, 2013 02:58 PM	Check the printer that was indicating offline from Natural Science. With the trouble shooting done on one of the professors station I realize they were downloading the printer drivers from Bart. I informed them that we are not using bart now a day. To get the right printer driver they need to used krusty. Switching to Krusty solve the problem.	Add Attachment
Dyl Karbia	Sep 06, 2013 02:00 PM	Task reassigned to Dyl Karbia.	Add Attachment
Nicole Crane	Sep 06, 2013 12:04 PM	The printer in NS 204 is showing that it is offline and unable to print.	Add Attachment