Service Request Ticket - # 51555

Service Request Information

CONTACT Name Hargreaves, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 09, 2013 12:23 PM
Department Humanities Division Phone 88764
Location Email hargred@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090316[Edit Inv] (opens in a new window) Bldg/Room SSC
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFMBCK1 Location Going to PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:6A:DE

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Sep 09, 2013 03:20 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Sep 09, 2013 03:20 PM 
The issue was the driver that support window XP
wasn't setup for the Xeror printer. I spoke with
Lori regarding this task and she was able to
assign the right driver that support window XP.Now
the machine works fine.
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Dyl Karbia Sep 09, 2013 03:11 PM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Sep 09, 2013 12:24 PM 
541-740-7997
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Katie Halvorson Sep 09, 2013 12:23 PM 
When he tries to connect to HUM-3 he gets an error
that says it cannot connect.  He tries restarting
and still same message.  Status bar just keeps
going and nothing happening after awhile.  It is a
newer printer and he hasn't been connected to it
before.  I tried connecting to it and had no
problems, it seems to be from his computer only.

HUM-3 is the printer.

He is in and out all day but he will leave door
open for someone to stop by today.
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