Service Request Ticket - # 51558

Service Request Information

CONTACT Name Hedgepeth, Sandra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 09, 2013 01:31 PM
Department Creative Arts/Theater-Dance Phone 88739
Location Email hedgepes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20081045[Edit Inv] (opens in a new window) Bldg/Room RA 110C
Service Tag 5CK65J1 Description Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. 5CK65J1 Location Theatre Costume Shop

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software Windows 8 Pro upgrade from P0091379 installed as WIN 7 Pro, Microsoft Office 2007 Pro Plus license from P0070415

Wired NIC 00:24:E8:0F:1E:4A

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Sep 11, 2013 03:16 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Sep 11, 2013 03:16 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Sep 11, 2013 03:16 PM 
This task is going to be closed as task 51582 has
been created for the printing issue.  Please refer
to task 51582.
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Katie Halvorson Sep 11, 2013 02:24 PM 
Status changed from (4) On Hold to (1) Pending
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Katie Halvorson Sep 11, 2013 02:24 PM 
Lenore thinks she just needs a new printer.  She
is going to talk to her and figure out what is next.
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Katie Halvorson Sep 09, 2013 01:42 PM 
Status changed from (1) Pending to (4) On Hold
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Katie Halvorson Sep 09, 2013 01:42 PM 
Called Lenore to ask if she can explain to Sandy
what the situation is since megan and lori have
had contact with Sandy and lenore about this
issue.  Left Lenore a vm
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Katie Halvorson Sep 09, 2013 01:31 PM 
The computer 20081045[Edit Inv] is not sending print jobs to
the printer.  Apparently multiple people have
looked at it and it isn't getting completed or
worked on.  The printer is listed and when she
prints to it, it says that she needs more rights.
 She wasn't sure what was going on, just not working.

Printer:
HP design jet-doesn't have WOU#
CA?? Couldn't find networked name
It is in Rice 103 or 104-electronic room

She has no other information but can show the way
and what is happening.  She is in her office till
5 today.
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