Service Request Ticket

Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Sep 09, 2013 01:48 PM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110893 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2BX65V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446; TRANSFER from W#20090516: FileMaker Pro 9 Advanced from P0066371, Adobe Web Premium CS5.5 WIN from P0084715
	Wired NIC	18:03:73:25:1D:A7

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Sep 10, 2013 09:05 AM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Sep 10, 2013 09:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Sep 10, 2013 09:05 AM	Went with Jared. Needed to uninstall and reinstall Acrobat X Pro and install updates.	Add Attachment
Craig Reno	Sep 09, 2013 02:38 PM	Left voicemail.	Add Attachment
Nicole Crane	Sep 09, 2013 01:48 PM	She is unable to create something as a PDF. She used to be able to on Adobe, recently she got a new computer and we did not put this feature on it. "Missing PDF maker files" is the error that comes up when she tries.	Add Attachment