Service Request Ticket - # 51573

Service Request Ticket - # 51573

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Service Request Information

CONTACT	Name	Witwer, Kathy	Date	Sep 10, 2013 02:36 PM
	Department	Business/Economics Division	Phone	88421
	Location		Email	witwerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20031276 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 2300
	Serial No.	CNBGH20899	Location	PDR
	Model	Q2472A#ABA	Hostname
	Notes	Fuser (Fixing) Ass'y, 110V. LJ 2300 #RM1-0354-AEX from P0064208 1-2008	Ink/Toner Refill

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Sep 11, 2013 09:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Sep 10, 2013 04:14 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Sep 10, 2013 04:13 PM	There didn't seem to be an issue with the printer. The problem is likely with an individual computer. Kathy was using Bart to connect to that printer, so I showed Kathy how to change over to Krusty. The individual having the issue was not in, hopefully switching them over to Krusty will solve the issue.	Add Attachment
Katie Halvorson	Sep 10, 2013 02:36 PM	**This is an email** Hi there, I found an ancient barcode on the top that is very tough to read. I believe the WOU number is 20031276. After Dr. Zygmont said he was having trouble, I turned the printer off and on again and a whole bunch of stuff printed...in the middle, it put out 3 blank pages at once. Dr. Zygmont said the print jobs had been sitting there a long time. I myself have been able to send stuff up to print there today (just tested a couple of pages). I am just concerned because I understand there have been problems in the past with this one, and if we are starting to have problems it would be great to get them resolved before everyone returns to campus and starts really using it.	Add Attachment
Katie Halvorson	Sep 10, 2013 02:36 PM	**This is an email** I just got word from one of our faculty members that BU-Greenspan, a printer in WH 207, is not printing. It is a HP Laserjet 4200n printer. I am not sure what other information you need. I have a note from Dianna Hewitt that said you had added a maintenance kit last winter. I am the contact person for this, since I am usually the only one here right now. Thank you, -- Kathy Witwer	Add Attachment