Service Request Ticket - # 51577

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 11, 2013 12:00 PM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080444[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP LaserJet 5200dtn Printer #Q7546A#ABA
Serial No. SCNDYXC08035 Location PDR

Model Q7546A Hostname spock.wou.edu
Notes ¿ Up to 35 pages per minute ¿ First page out in 10 seconds ¿ Automatic two-sided printing, networking ¿ Two additional 250- and 500-sheet input trays Paper size: Letter, letter rotated, legal, executive, statement, 8.5 x 13 in, 11 x 17 in, 12 x 18 in, envelopes (No.10, Monarch, DL) Duty Cycle: 65000 pages per month IP: 140.211.114.69 Ink/Toner Refill HP 16A or HP 16X

Wired NIC 00:1F:29:19:7D:E1

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Sep 15, 2013 08:43 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Sep 15, 2013 08:43 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Sep 15, 2013 08:43 AM 
New printer is set up on the network and test
prints were successful for both b/w and color
prints.  Computers are 2011 computers and are not
eligible for upgrade for another couple years.  As
of now, we are upgrading 2009 computers.
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Tricia Flaherty Sep 11, 2013 03:02 PM 
There is a new printer on counter in ITC008 to
replace SPOCK FYI and 4 new iMACs on SR#51556
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Katie Halvorson Sep 11, 2013 12:15 PM 
****This is an email****
Great, thanks.  One quick amendment:  Can you have
the tech bring two six foot or so network cables
at the same time?  I seem to be short a couple.

~Scott
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Katie Halvorson Sep 11, 2013 12:00 PM 
****This is an email****
HI,

Two things:

1.  I was told to inform UCS when the PCs were set
up in the new TRC so that they could be scheduled
for upgrade.  The PCs we have back here are now
set up and on the network, so if someone wants to
take a look at them for possible upgrade, I'd
appreciate it.

2.  "Spock," the printer that was once in the TRC,
has been moved to the new TRC area in HL 124. 
It's not printing, either from my machine or the
lab machines, and I can't seem to add it.  Can
someone stop by to set up these machines to print
to this printer?

Thanks,
Scott
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