Status changed from (1) Pending to (5) Completed

Gave him a call and information regarding how to purchase a new 
battery. Said he's going to drop by in about 45 minutes to pick it 
up.

Tricia will need to make a new label for the new
AC adapter.  We will need David's old AC adapter
and power cord so we can dispose of it.  His
department will need to purchase a new battery and
Tricia can help with that as laptop batteries are
under warranty for only one year and that time has
expired.

Talked to him on the phone. He will be bringing his laptop and 
power adapter by tomorrow at 8:20 AM or so. I told him that we 
will need to hold on to his laptop for a while but upon further 
discussion with Lori, I found that we would just need to get the 
serial numbers.

I will present him with two options tomorrow: have him give us 
the equipment until we get the parts in or have him hold onto it 
until we get the parts in and have him come in again so that we 
can install whatever is necessary.

Task reassigned to Jared Petersen.

Resubmitted the ticket with Dell including the
message the battery gave.  Waiting to see if Dell
will approve the parts

Battery status says "replace battery," and will 
not hold a charge.  Also need to replace charger, 
as it is broken as well.  The wires are frayed and 
it is held together by tape.  He still has his 
laptop, but I verified the battery is shot, and 
read the on-screen message.

Task reassigned to Lori Burgeson.

Task reassigned to Jared Petersen.

Task reassigned to Lori Burgeson.

Called to note that he will bring his battery and
laptop in tomorrow morning.

****This is an email****

David,

We have received your service request about the issues you are 
having with your laptop battery. Fortunately the laptop appears 
to be under warranty, however before we can order a 
replacement, we need to have someone take a look at the laptop 
and try to see what exactly went wrong.

Please let us know when a good time would be for someone to 
stop by.

Thanks,