Service Request Ticket - # 51593

Service Request Information

CONTACT Name Sayers, Konnie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 13, 2013 10:00 AM
Department College of Education Phone 88444
Location Email sayersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120900[Edit Inv] (opens in a new window) Bldg/Room NS 115
Service Tag Description Xerox Phaser 4600/DT laser Printer
Serial No. XLT278145G Location

Model 4600/DT Hostname ns115b.wou.edu
Notes 55ppm, Network, 2X550 Sheet Input Tray, Automatic Two-Sided Printing, 110V IP:140.211.76.54 ***Under eConcierge** Ink/Toner Refill high capacity 106R01535 or standard capacity 106R01533

Wired NIC 00:00:AA:D8:86:76

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Sep 13, 2013 04:55 PM 
Task reassigned to Jared Petersen.
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Jared Petersen Sep 13, 2013 04:55 PM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Sep 13, 2013 04:55 PM 
Fixed this earlier by finding the proper IP and setting it as the static 
IP on the printer.
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Jared Petersen Sep 13, 2013 01:41 PM 
Checked it out. Turns out, it isn't pulling the proper IP address, 
just like some of the printers we've dealt with in the past in NS. 
The IP address it's pulling instead is 169.254.98 with a subnet of 
255.255.0.0 . I will need to have someone who can look at 
Krusty let me know what IP address it needs to be so that I can 
set it up as a Static IP.
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Nicole Crane Sep 13, 2013 11:38 AM 
She is available: today til 2pm then 3:30-5:30pm
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Dyl Karbia Sep 13, 2013 11:14 AM 
Left VM
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Shandelle Plasker Sep 13, 2013 10:00 AM 
****This is an email****
Konnie Sayers
	
9:40 AM (16 minutes ago)
		
to helpdesk
Hi Help Desk Rep,

Xerox Phaser 4600 Printer ID # 20120900[Edit Inv] is having
problems this morning (does it not like Friday the
13th?).

The display shows "DHCP Server Error and Auto IP
is working".
On my computer is shows "Media Tray Empty".

I have turned the printer and the computer off/on
hoping that would re-set everything but no luck.

Thanks, Konnie :)
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