Service Request Ticket - # 51596

Service Request Information

CONTACT Name Ward, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 13, 2013 01:18 PM
Department Natural Science Division Phone 88443
Location Email wardm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101144[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55MPFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DA:AC:32

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Sep 16, 2013 02:47 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Sep 16, 2013 02:47 PM 
H drive would unmount at seemingly random intervals, and 
always overnight. I unmounted and remounted H drive, set it to 
start automatically at login. 

Also got the MAC address and network port at Dyl's request, may 
need that info in case my fix didn't work.

MAC: BC-30-58-DA-AC-32
Port 037.A.048 B
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Craig Reno Sep 16, 2013 02:27 PM 
Task reassigned to Craig Reno.
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Craig Reno Sep 16, 2013 01:47 PM 
***This is an Email***

As you know, there are meetings this week for faculty.  I am in 
and out of the office.  I'm here this afternoon (Monday) until 
around 4PM.  The H drive problem is intermittent.  Obviously, I 
can't make it happen on demand.
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Craig Reno Sep 16, 2013 10:29 AM 
Called, was going to leave voicemail but his outgoing message said 
that email was the best way to contact him. Sent an email asking 
when we might be able to take a look at the computer.
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Dyl Karbia Sep 13, 2013 04:28 PM 
Left VM
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Shandelle Plasker Sep 13, 2013 01:18 PM 
He has been having issues with his H drive every
morning and sometimes in the afternoon. He always
has to re-boot his H drive to get access to it.He
would like someone to come check out what is wrong
with it. He would like to be contacted either
email or phone. He also does not have set times
that he will be here through out the week.
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