Service Request Ticket

Service Request Information

CONTACT	Name	Brownell, Cori	Date	Sep 13, 2013 02:04 PM
	Department	The Research Institute	Phone	88815
	Location		Email	brownec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20130359 (opens in a new window)	Bldg/Room	TODD 220
	Service Tag		Description	Apple iPad(4thGen Retina display) 32GB Blk
	Serial No.	DMPL1E7ZF183	Location	Cori Brownell, TRI
	CPU	Dual-core A6X with quad-core graphics
	OS	iOS 6	Software
	Wireless NIC	A8:88:08:90:15:E1
	Bluetooth NIC	A8:88:08:90:15:E2

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Sep 16, 2013 08:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Sep 16, 2013 08:47 AM	Turned in invoice.	Add Attachment
Jared Petersen	Sep 16, 2013 08:47 AM	Went over and set up her email accounts on the device and gave her a crash course in how to use her iPad.	Add Attachment
Jared Petersen	Sep 16, 2013 08:18 AM	Set up case with iPad. Called phone number listed on Service Request but found that the number was incorrect. Actual number is 88815.	Add Attachment
Jared Petersen	Sep 13, 2013 05:03 PM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Sep 13, 2013 05:03 PM	Set up the iPad but have not set up the case with it. Will do tomorrow. Putting everything back on the shelf.	Add Attachment
Sarah Pettigrew	Sep 13, 2013 02:04 PM	NEW EQUIP SETUP: An iPad needs to be setup and delivered to Cori Brownell in TODD 220. The WOU # is 20130359. There is also a ZaggKeys keyboard case. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment