Service Request Ticket - # 51598

Service Request Information

CONTACT Name Burgeson, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 13, 2013 02:26 PM
Department University Computing Solutions Phone 88955
Location Email burgesonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130127[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 9N8G8Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 10 Enterprise 64bit Software Office Pro Plus 2013 from P0091491

Wired NIC B8:CA:3A:8A:F6:60

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Sep 16, 2013 02:21 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Sep 16, 2013 02:21 PM 
Hard drive was swapped.  Reimaged and redeployed
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Lori Burgeson Sep 13, 2013 03:11 PM 
Warrantied part through Dell.  Will replace when in.
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Sarah Pettigrew Sep 13, 2013 02:26 PM 
Computer W#20130127[Edit Inv] is showing a error message that reads: 
Alert! Hard drive not found. Needs a warranty swap. 

The computer is located in ED111
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