Service Request Ticket - # 51608

Service Request Information

CONTACT Name Saxowsky, Denvy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2013 11:48 AM
Department College of Education Phone 88760
Location Email saxowsd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20081042[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. SYM910AX50TG Location PDR

CPU Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)


OS Unknown Software upgraded to MAC OS X 10.7 Lion from P0081770 FEB2012,Microsoft Office 2008 from P0070415, Adobe Photoshop Extended CS3 Mac from P0067126, Adobe CS4 Web Premium for MAC from P0071719 (also 80/20) on personal laptop

Wired NIC 00:25:00:A9:FD:EA


Wireless NIC 00:24:36:B8:43:82


Bluetooth NIC 00:25:00:BD:5B:EA

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Oct 08, 2013 09:23 AM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Oct 08, 2013 09:23 AM 
No issues and cover is still on, when she calls 
back we will reopen
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Adam Fyffe Oct 01, 2013 09:29 AM 
Let VM, cover is on
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Adam Fyffe Sep 30, 2013 08:43 AM 
Task reassigned to Adam Fyffe.
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Jared Petersen Sep 16, 2013 04:59 PM 
Task reassigned to UCS Tech.
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Jared Petersen Sep 16, 2013 04:59 PM 
Left the user a note to contact me so that we can setup an 
appointment for me or one of the other techs to take a look at 
it.
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Jared Petersen Sep 16, 2013 04:54 PM 
I logged in and didn't have any issues at all. I saw that Denvy 
had some pretty resource intensive programs (Adobe Suite), 
which may be causing him some problems at startup. 
Regardless, I will need to have the contact show me what 
problems they were having on login since I was unable to 
reproduce them myself.
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Jared Petersen Sep 16, 2013 04:17 PM 
Task reassigned to Jared Petersen.
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Katie Halvorson Sep 16, 2013 11:48 AM 
When he logs onto the computer, everything loads
up slow. He tries to open up programs and
everything takes awhile to load.  Sometimes it
just sits spinning.  He tried restarting as well
and it doesn't help much.

Room will be unlocked to get into it.
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