Service Request Ticket - # 51611

Service Request Information

CONTACT Name Snyder, Jeffrey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2013 12:49 PM
Department Natural Science/ Biology Phone 88224
Location Email snyderj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130097[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4620DT Printer
Serial No. XLV886587 Location PDR

Model 4620/DT Hostname ns204.wou.edu
Notes **NOT A STUDENT TECH PRINTER** 65PPM, 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP: 140.211.76.80 Printer Maint: Transfer roller from VISA2015004872 SR58356 NOV2015Phaser 4600 Drum Cartridge #113R00762 P0099863 ON TIME PURCHASE SR58536 JAN2016 Ink/Toner Refill high capacity 106R01535 or standard capacity 106R01533

Wired NIC 00:00:AA:D9:1E:0A

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Sep 16, 2013 01:46 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Sep 16, 2013 01:46 PM 
Had to set IP back to static. Also needed to use gpupdate on a 
specific users computer when they still had issues printing.
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Craig Reno Sep 16, 2013 01:20 PM 
Task reassigned to Craig Reno.
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Katie Halvorson Sep 16, 2013 12:49 PM 
Multiple people have tried printing to NS-NS204
and it keeps giving an "DHCP server error auto IP
is working."

Was in a hurry and didn't have any other notes to
give.
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