Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Tiffany	Date	Sep 16, 2013 02:09 PM
	Department	College of Education	Phone	88825
	Location		Email	smitht@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080297 (opens in a new window)	Bldg/Room	SSC 166
	Service Tag		Description	HP Laserjet P4515X Printer #CB516A#ABA
	Serial No.	CNDY212321	Location	replacing W#980487 GUPPY(orig. ED142)
	Model	CB516A	Hostname	guppy.wou.edu
	Notes	duplexing, 2nd 500 sheet tray original printer IP:140.211.118.57	Ink/Toner Refill
	Wired NIC	00:1E:0B:1B:2C:17

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	khalvorson08@wou.edu	88925

Entered by	Date	Memo
Katie Halvorson			Email Public
Entered by	Date	Memo
Katie Halvorson	Sep 17, 2013 12:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nicole Crane	Sep 17, 2013 12:47 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Nicole Crane	Sep 17, 2013 12:47 PM	The printer is out of toner	Add Attachment
Katie Halvorson	Sep 17, 2013 12:11 PM	Task reassigned to Katie Halvorson.	Add Attachment
Katie Halvorson	Sep 17, 2013 12:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Sep 17, 2013 12:11 PM	I walked her through how to connect to the Guppy printer.	Add Attachment
Adam Fyffe	Sep 17, 2013 09:26 AM	Task reassigned to Adam Fyffe.	Add Attachment
Lori Burgeson	Sep 17, 2013 07:38 AM	Bart is being fazed out. Everyone should be connecting through Krusty. This printer has restricted printing and these two users have been added to the list of users. Please help them connect through \\krusty\ED-Guppy and test printing to that machine	Add Attachment
Nicole Crane	Sep 16, 2013 02:09 PM	She has two new employees that need access to the printer Bart Ed-Guppy (wou#20080297) . They have gone on their computers to find printer and it does not show up. V00306110 Andrea Carano- ED 114C V00303736 Diane Wood- ED 122	Add Attachment