Service Request Ticket

Service Request Information

CONTACT	Name	Taylor, Steve	Date	Sep 16, 2013 03:16 PM
	Department	Natural Science/ Earth and Physical Science	Phone	88398
	Location		Email	taylors@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090550 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71NVFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2007 license from P0072871; Camtasia Studio v8.5 WIN from VISA2015004714;
	Wired NIC	00:26:B9:74:7F:E0

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Sep 18, 2013 08:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Sep 18, 2013 08:23 AM	Computer was in NS 002 on the shelf, brought it back to the office to activate. Activated windows and returned computer. Should be good to go for the new staff member.	Add Attachment
Craig Reno	Sep 17, 2013 10:23 AM	Went over to try and activate windows. Computer was not in the room. Left a voicemail asking about it.	Add Attachment
Craig Reno	Sep 16, 2013 04:27 PM	Ran spyware/virus scans as well as CCleaner. The main issue is that windows is not activated on this machine. There has been no key provided.	Add Attachment
Craig Reno	Sep 16, 2013 04:11 PM	Task reassigned to Craig Reno.	Add Attachment
Katie Halvorson	Sep 16, 2013 03:16 PM	Computer says it has a virus and windows is having issues running and it needs to be up and running for the new staff to use when they get there. Computer is located in NS002. He says it has many issues and would like it running properly. Door is unlocked fro someone to get to computer.	Add Attachment