Service Request Ticket

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Service Request Information

CONTACT	Name	Cancel-Tirado, Doris	Date	Sep 17, 2013 11:49 AM
	Department	College of Education	Phone	88470
	Location		Email	canceltd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090839 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP OfficeJet Pro 8000 Printer #CB092A#B1H
	Serial No.	My9C1230pc0514	Location	PDR
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill
	Wired NIC	18:A9:05:7C:75:27

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Oct 08, 2013 01:26 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Megan Thibeault	Oct 08, 2013 01:26 PM	She is an admin, she needs to order new ink for her printer, her mouse seems to be working correctly. This task is complete.	Add Attachment
Megan Thibeault	Oct 08, 2013 08:47 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Oct 08, 2013 08:06 AM	**This is an email** I will be available tomorrow at 12:00.	Add Attachment
Megan Thibeault	Oct 07, 2013 10:17 AM	**This is an email** When are you available today and tomorrow? Thanks, Megan	Add Attachment
Megan Thibeault	Oct 07, 2013 10:16 AM	**This is an email** Hi, This was resolved but I have another request for Admin privileges in my computer and for the wireless mouse that is disconnecting from the computer although it has new batteries. Thanks, Doris	Add Attachment
Megan Thibeault	Oct 07, 2013 08:15 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Oct 07, 2013 08:15 AM	**This is an outgoing email** Hi Doris, We were just following up with you regarding a service request that we have for you. (#51630) Description: printer says it is out of ink and has a jam We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Megan Eichler	Add Attachment Public
Jared Petersen	Sep 24, 2013 04:11 PM	No jams to be found.	Add Attachment
Jared Petersen	Sep 24, 2013 04:10 PM	Checked out with Megan, needs new ink. Left her a note to call us.	Add Attachment
Dyl Karbia	Sep 24, 2013 02:42 PM	Left VM	Add Attachment
Jared Petersen	Sep 18, 2013 09:38 AM	Left VM	Add Attachment
Megan Thibeault	Sep 17, 2013 01:29 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Sep 17, 2013 01:23 PM	Task reassigned to Megan Eichler.	Add Attachment
Katie Halvorson	Sep 17, 2013 01:23 PM	When she goes to print, she selects HP pro800.	Add Attachment
Megan Thibeault	Sep 17, 2013 01:06 PM	Task reassigned to Katie Halvorson.	Add Attachment
Megan Thibeault	Sep 17, 2013 01:06 PM	local printer or networked? host name?	Add Attachment
Katie Halvorson	Sep 17, 2013 11:49 AM	She will be in her office till 120 today.	Add Attachment
Katie Halvorson	Sep 17, 2013 11:49 AM	She has tried restarting the printer but it says there is an jam and she can't find any. Also, the printer says it is out of ink but there is clearly ink for the printer. She has been having issues for about 6 months. Printer is in her office. HP Pro800	Add Attachment