Service Request Ticket - # 51634

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 17, 2013 02:55 PM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130217[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 284M8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 284M8Y1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 10 Enterprise 64bit Software Office Pro Plus 2013 from P0091562; This station gets full Adobe CC2015 for WIN from Student LAB license

Wired NIC B8:CA:3A:8A:D7:85


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public

Entered by Date Memo
Dyl Karbia Sep 26, 2013 04:30 PM
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Sep 26, 2013 04:30 PM
Check Scott office and setup the scanner move from
the old TRC. I downloaded the driver that supports
the scanner from the manufacture website and
installed on the system.It works fine. 
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Dyl Karbia Sep 26, 2013 04:25 PM
Task reassigned to Dyl Karbia.
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Katie Halvorson Sep 26, 2013 12:14 PM
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Sep 26, 2013 12:14 PM
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Sep 26, 2013 12:14 PM
 Hi all,

Thanks again for bringing over the Epson large
format scanner
yesterday to the new TRC location.  Very much
appreciated.  However, I
can't get the actual Epson software to run it. 
Yes, I can scan it
with the rudimentary software on the machine, but
it doesn't have all
the options for multiple pages, PDFs, etc.

No rush, but could someone look into that?

Thanks,
Scott
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Dyl Karbia Sep 17, 2013 04:41 PM
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Sep 17, 2013 04:41 PM
Downloaded the scanner driver online and did the
installation. Upon completion I tested the system
and it scan okay.
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Adam Fyffe Sep 17, 2013 03:57 PM
Task reassigned to Dyl Karbia.
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Katie Halvorson Sep 17, 2013 03:22 PM
Anytime is fine.  NW corner of first floor in
library...anytime the library is open, you can come.
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Craig Reno Sep 17, 2013 03:02 PM
Left voicemail.
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Katie Halvorson Sep 17, 2013 02:55 PM
****This is an email****
Hi,

I need a scanner installed on one of the machines
here in the new TRC (northwest corner of the first
floor of Hamersly Library), when someone has a chance.

WOU#:  20130217[Edit Inv]
Scanner:  20080229[Edit Inv]

Thanks,
Scott
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