Service Request Ticket - # 51637

Service Request Ticket - # 51637

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Service Request Information

CONTACT	Name	Heide, Kathy	Date	Sep 18, 2013 07:54 AM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101151 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55QPFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:93:9A

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Sep 24, 2013 10:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Sep 24, 2013 10:16 AM	Check the office they had problems adding the printer called RRCD on the Mac machine. Walk them through the process of adding printer on Mac machine.Now machine prints fine.	Add Attachment
Dyl Karbia	Sep 24, 2013 09:46 AM	Task reassigned to Dyl Karbia.	Add Attachment
Katie Halvorson	Sep 23, 2013 02:17 PM	**This is an email** Hi there, Yes, I need printer access to Phaser 4510DT and RRCD-Xerox. Right now I have no printer set up, and could really use access to these. My office is ED 230 and my computer is the PC (there is a mac on the other side of the room, but that's my office mate's). It'd be great if we could schedule a time so I can be sure to be here. I'll be here tomorrow morning from 8 to 11. :) Sarah	Add Attachment
Katie Halvorson	Sep 23, 2013 10:11 AM	**This is an email** Sarah, Looks like he tried calling and it wouldn't let him leave a voice mail. Is there anything I can put in the notes for him? Thanks!	Add Attachment
Katie Halvorson	Sep 23, 2013 10:11 AM	**This is an email** Hi there, Can I check on my service request status? #51637	Add Attachment
Jared Petersen	Sep 18, 2013 03:30 PM	Called number given but instead of giving me a voicemail box, it just said, "Goodbye.", so I will try calling back again tomorrow.	Add Attachment
Katie Halvorson	Sep 18, 2013 12:16 PM	89124 is Sarah's ext	Add Attachment
Jared Petersen	Sep 18, 2013 10:48 AM	Sarah Hewlett's information is not in the system. Kathy, the contact, is currently looking for her number and will contact the SR desk when she finds it.	Add Attachment
Katie Halvorson	Sep 18, 2013 07:54 AM	**This is an email** Hi there, >> >> My office is ED 230 and I'm hoping somebody can come and set up printer access on my computer tomorrow morning? I was told it has to be done by you all :) I have the 2 printer names I need access to. >> >> My computer number is 20101151 >> The printer names are: Phaser 4510DT and RRCD - Xerox >> >> I will be here at 8:30 - let me know if that works or not. >> >> Thanks! >> >> Sarah Hewlett >	Add Attachment