Service Request Ticket - # 51640

Service Request Information

CONTACT Name Collins, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 18, 2013 09:11 AM
Department Athletics Phone 88051
Location Email collinsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20071106[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630 2.40GHz, 4M L2 Cache, 800MHz
Serial No. G60KDG1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065242 installed as Office Pro 2003

Wired NIC 00:1C:23:55:93:E0


Wireless NIC 00:1F:3B:9A:F8:01

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Sep 18, 2013 04:02 PM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Sep 18, 2013 04:02 PM 
Gave him admin rights which solved the problem.
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Jared Petersen Sep 18, 2013 03:36 PM 
Task reassigned to Jared Petersen.
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Katie Halvorson Sep 18, 2013 09:13 AM 
When he tries to use the software on his account,
it says application has encountered a problem and
needs to close and he can never get on it.
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Katie Halvorson Sep 18, 2013 09:11 AM 
Computer has scoreboard software that only works
correctly under an old staffs log in.  He would
also like the log in to be under his info now, but
the software to be working correctly.

DSTI is the scoreboard software.
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