Service Request Ticket - # 51643

Service Request Information

CONTACT Name Tapasa, Solomona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 18, 2013 10:20 AM
Department Athletics Phone 88914
Location Email stapasa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100766[Edit Inv] (opens in a new window) Bldg/Room HWC unk
Service Tag B52Q3Q1 Description Dell Latitude E6510, 4.0GB,DDR2-1333MHz SDRAM
Serial No. B52Q3Q1 Location was Brian Harris

CPU Intel Core i7-740QM Quad Core(1.73GHz, 6MB cache)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0079318 installed as Office Pro Plus 2007

Wired NIC 5C:26:0A:43:F9:E4


Wireless NIC 18:3D:A2:10:25:E0


Bluetooth NIC 1C:65:9D:F5:E5:B6

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Sep 18, 2013 04:37 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Sep 18, 2013 04:37 PM 
re imaged his machine
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Megan Thibeault Sep 18, 2013 01:48 PM 
Task reassigned to Megan Eichler.
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Katie Halvorson Sep 18, 2013 10:20 AM 
Laptop screen starts up and says welcome but
profile never loads.  Just goes to a white screen
and doesn't load anything.  He has tried
restarting the laptop many times as well and it
does the same thing over and over.

He is in football offices today all day in and out.
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