Service Request Ticket

Service Request Information

CONTACT	Name	Fordham, Kayla	Date	Sep 18, 2013 02:56 PM
	Department	Human Resources	Phone	88490
	Location		Email	fordhamk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090931 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	hvl0rl1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2007 license from P0074772
	Wired NIC	00:26:B9:8E:6A:A1

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Sep 18, 2013 03:29 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Sep 18, 2013 03:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Sep 18, 2013 03:29 PM	Computer would not connect to the internet. Plugging cord into different network port solved the problem. Other computer in the room was able to keep network access in the original port that didn't seem to work.	Add Attachment
Katie Halvorson	Sep 18, 2013 02:56 PM	The machine she uses to create the ID cards is no longer connected to the internet. She noticed it yesterday and today and would like someone to come get it back on the internet. Come see Kayla to get to the device.	Add Attachment