Service Request Ticket - # 51658

Service Request Information

CONTACT Name Brookbank, Elizabeth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 18, 2013 05:19 PM
Department Library & Media Services Phone 88657
Location Email brookbanke@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130318[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. 19PXNX1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0091622 downgraded to Pro Plus 2010, Techsmith & Camtasia Studio WINv8.1/SnagIt WINv11.2 bundle from VISA2013003723

Wired NIC F0:1F:AF:36:CB:F1


Wireless NIC 70:18:8B:70:1A:8A


Bluetooth NIC B0:05:94:EF:C9:43

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Sep 20, 2013 04:00 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Sep 20, 2013 04:00 PM 
I called Elizabeth office earlier this morning but
wasn't able to get hold of her. I later check the
library around 3:30pm and she was in her office.I
installed the Camtasia software on her machine.It
works just fine.
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Craig Reno Sep 19, 2013 04:50 PM 
Task reassigned to Dyl Karbia.
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Sarah Pettigrew Sep 19, 2013 10:53 AM 
NEW EQUIP SETUP: A Dell E-Port needs to be setup and delivered to 
Elizabeth Brookbank in HL117. The WOU # is 20130376[Edit Inv]. The 
equipment is located on the shelves across from the restroom in 
ITC 009.
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Tricia Flaherty Sep 18, 2013 05:19 PM 
installer and key can be found at
T:\camtasia\Studiov8-Snagitv11BundelWIN
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