Service Request Ticket - # 51659

Service Request Information

CONTACT Name Scharn, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 18, 2013 05:24 PM
Department Library & Media Services Phone 88892
Location Email scharnt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101425[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. F4JF2Q1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software Microsoft Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007, TechSmith Camtasia Studio v7.1 SnagIt bundle from VISA2011002646, upgrade Techsmith SnagIt WINv11.2 & Camtasia Studio WINv8.1 from VISA2013003723

Wired NIC 5C:26:0A:60:65:27


Wireless NIC A0:88:B4:4F:80:D0


Bluetooth NIC C0:F8:DA:E3:8C:94

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Oct 02, 2013 11:40 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Dyl Karbia Oct 02, 2013 11:40 AM 
I called Tracy this morning and was able to get
hold of her. Installed the Camtasia software
requested in the service request.
 Add Attachment
Lexie Widmer Sep 30, 2013 10:14 AM 
****This is an email****
Hello,

Someone left me a couple of voicemails about
installing software on my computer, but I don't
work during the summer, so I just got them. They
wanted to know when would be a good time to come
to my office to do the installation. I will be in
the office on Tuesday and Wednesday of this week.
Let me know if either of those days would work, or
we can look at next week.

Thanks!
 Add Attachment
Dyl Karbia Sep 24, 2013 08:44 AM 
Left VM
 Add Attachment
Dyl Karbia Sep 20, 2013 10:13 AM 
Left VM
 Add Attachment
Craig Reno Sep 19, 2013 04:49 PM 
Task reassigned to Dyl Karbia.
 Add Attachment
Tricia Flaherty Sep 18, 2013 05:24 PM 
uses full installer so may leave behind old
version.  Installers and keys can be found on:
T:\camtasia\Studio8WIN & T:\Snagit\SnagitWINv11MAC2.1
Add Attachment