Service Request Ticket - # 51660

Service Request Information

CONTACT Name Monge, Robert   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 18, 2013 05:25 PM
Department Library & Media Services Phone 88887
Location Email monger@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090927[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. HVKKQl1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software MS Office Pro Plus 2007 license from P0074772, Adobe Captivate 5 WIN from P0076330, transfered from W#20070144 Articulate Studio 2nd Edtion Pro from VISA2008/08/1104:08:47, TechSmith-Camtasia Studio/SnagIt Bundle from VISA2008/08/1104:08:23, and CrazyTalk 5 Pro from VISA2008/08/1104:08:57, upgrade Techsmith SnagIt WINv11.2 & Camtasia Studio WINv8.1 from VISA2013003723

Wired NIC 00:26:B9:8E:6A:8F

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

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Tricia Flaherty
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Entered by Date Memo
Tricia Flaherty Sep 24, 2013 03:47 PM 
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Sep 24, 2013 03:47 PM 
install of software added to GFA task SR51679 I am
deleting this task
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Tricia Flaherty Sep 18, 2013 05:26 PM 
I need to see if he wants to upgrade his PC via
GFA before proceeding with this install
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Tricia Flaherty Sep 18, 2013 05:25 PM 
uses full installer so may leave behind old
version.  Installers and keys can be found on:
T:\camtasia\Studio8WIN & T:\Snagit\SnagitWINv11MAC2.1
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