Service Request Ticket

Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Sep 19, 2013 11:34 AM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20111150 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8570/DN Color Printer
	Serial No.	XFN129181	Location	PDR 2023 Giveaway
	Model	8570/DN	Hostname
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, NOT A STUDENT TECH PRINTER	Ink/Toner Refill
	Wired NIC	9C:93:4E:02:75:2C

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Sep 19, 2013 02:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Sep 19, 2013 02:15 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Sep 19, 2013 02:15 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Dyl Karbia	Sep 19, 2013 02:14 PM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Sep 19, 2013 02:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Sep 19, 2013 02:14 PM	Check her office to find out the problem with the printer. We both tested the printer for some reason it just works fine.	Add Attachment
Nicole Crane	Sep 19, 2013 11:34 AM	When she prints on the printer she was getting white lines. She did the automatic cleaning on the printerand now it has more white lines and mismatched color lines. It is not showing an error message.	Add Attachment