Service Request Ticket - # 51679

Service Request Information

CONTACT Name Monge, Robert   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2013 12:44 PM
Department Library & Media Services Phone 88887
Location Email monger@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110897[Edit Inv] (opens in a new window) Bldg/Room NS 202
Service Tag 2C135V1 Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2C135V1 Location Lab 202

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446; TRANSFERRED to W#20141147 SR59533 MAR2016: Adobe Captivate 5 WIN from P0076330, Articulate Studio 2nd Edtion Pro from VISA2008/08/1104:08:47 upgraded to Articulate Studio '09 VISA2010001822, CrazyTalk 5 Pro from VISA2008/08/1104:08:57, upgrade Techsmith SnagIt WINv11.2 & Camtasia Studio WINv8.1 from VISA2013003723

Wired NIC 18:03:73:26:17:E3

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Oct 17, 2013 09:02 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Dale Goodell Sep 25, 2013 01:47 PM 
Setup complete and machine ready to deliver.  All
additional software installed, activated and
registered.
Add Attachment
Dale Goodell Sep 25, 2013 01:37 PM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Tricia Flaherty Sep 24, 2013 03:45 PM 
Task reassigned to Dale Goodell.
 Add Attachment
Tricia Flaherty Sep 24, 2013 03:41 PM 
additional software needed for this station
T:\Adobe Captivate\Captivate_v5\Captivate_v5_WIN

T:\Articulate

T:\Reallusion- CrazyTalk



T:\camtasia\Studio8WIN

T:\Snagit\SnagitWINv11MAC2.1
 Add Attachment
Dale Goodell Sep 24, 2013 02:59 PM 
I have imaged the computer with the Library Staff
Image, dated 8/2011, and have updated everything.
 I have the CPU in my work area; the rest of the
equipment is still on the GFA shelf.
Add Attachment
Sarah Pettigrew Sep 19, 2013 12:44 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to Robert Monge in HL 117B. 

The WOU # of the old monitor is 20090973[Edit Inv] and the old computer is 
20090927[Edit Inv]. The WOU # of the new monitor is 20111014[Edit Inv] and the 
new computer is 20110897[Edit Inv].

 The equipment is located on the GFA shelf in the hallway.
Add Attachment