Service Request Ticket - # 51680

Service Request Information

CONTACT Name Shannon, Thaddeus   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2013 01:16 PM
Department Computer Science Division Phone 88095
Location Email shannont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130361[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Mac Pro, 3.2GHz Quad-Core Intel Xeon #Z0P1
Serial No. C07LD02GF4MG Location PDR 2023 Giveaway

CPU One 3.2GHz Quad-Core Intel Xeon W3565 processor


OS MAC OS X 10.8 (Mountain Lion) Software MS Office for MAC 2011 from P0091904,

Wired NIC 00:3E:E1:B7:70:89


Wired NIC 00:3E:E1:B7:73:03


Wireless NIC A8:96:8A:F2:72:65


Bluetooth NIC 8C:2D:AA:2C:EB:3E

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact acarlson11@mail.wou.edu 88925

Tracking

Entered by Date Memo
Alexander Carlson
Email

Public
Entered by Date Memo
Alexander Carlson Aug 07, 2014 08:55 AM 
Un-marked computers as PDR and put inventory 
locations of them back where they were.
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Alexander Carlson Aug 07, 2014 08:44 AM 
Status changed from (1) Pending to (5) Completed
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Alexander Carlson Aug 07, 2014 08:44 AM 
Computer 20070968[Edit Inv] and monitor 20070975[Edit Inv] updated to 
PDR'd - they were in our storage according to inv 
but we do not have them here anymore.

Both new equipment have later-marked tickets that 
indicate they are set up in the proper location.

Done.
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Alexander Carlson Aug 07, 2014 08:40 AM 
Task reassigned to Alexander Carlson.
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Alexander Carlson Aug 07, 2014 08:40 AM 
The new computer and monitor are listed as in the 
correct place.

The old computers are no longer in our storage, so 
I am marking them as PDR.
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Katie Halvorson Aug 06, 2014 04:59 PM 
Task reassigned to UCS Tech.
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Dale Goodell Sep 19, 2013 01:45 PM 
Task reassigned to Dale Goodell.
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Dale Goodell Sep 19, 2013 01:45 PM 
Priority changed from (3) Priority to (2) High Priority.
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Sarah Pettigrew Sep 19, 2013 01:16 PM 
NEW EQUIP SETUP: (GFA) A Mac Pro and a Thunderbolt Display need to be 
setup and delivered to Tad Shannon in RA 108.

 The WOU # of the old computer is 20070968[Edit Inv] and the old monitor is 
20070975[Edit Inv]. The WOU # of the new computer is 20130361[Edit Inv] and the new 
monitor is 20130362[Edit Inv]. 

The equipment is located on the counter in ITC 008.
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