Service Request Ticket

Service Request Information

CONTACT	Name	Freeman, Michael	Date	Sep 19, 2013 02:00 PM
	Department	Creative Arts/Art	Phone	88326
	Location		Email	freemanm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080862 (opens in a new window)	Bldg/Room	CH 109
	Service Tag		Description	Apple MacBook Pro, 15inch, aluminum Z0GR
	Serial No.	SW89120XT71C	Location	Michael Freeman, replaced by 20130684
	CPU	Intel Core 2 Duo 2.93 GHz(6MB L2, 1066 FSB)
	OS	Unknown	Software	iWorks '09 and Final Cut Express 4.0 preinstalled from P0069698, Office 2008 for MAC from P0069819, Adobe Design Premium CS4 from P0069819, Microsoft 2011 Std from POTBA(future GFA order)
	Wired NIC	00:23:DF:A2:58:62
	Wireless NIC	00:25:00:3D:57:2A
	Bluetooth NIC	00:25:00:52:DE:FC

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Sep 19, 2013 02:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Sep 19, 2013 02:58 PM	Wanted to keep Office 2008 in case there were any issues with older documents. Installed Office 2011 as well.	Add Attachment
Lori Burgeson	Sep 19, 2013 02:30 PM	Task reassigned to Lori Burgeson.	Add Attachment
Tricia Flaherty	Sep 19, 2013 02:00 PM	He says he is in today but please call for other availability if today is not possible	Add Attachment
Tricia Flaherty	Sep 19, 2013 02:00 PM	I am working with him on a GFA replacement(greater then the standard replacement) for his laptop but in the meantime he needs to work with files that were made in a new version of office then 2008, please install OFfice 2011 for him on the laptop as we will be purchasing a license as soon as we have his new laptop order figured out.	Add Attachment