Service Request Ticket - # 51693

Service Request Ticket - # 51693

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Service Request Information

CONTACT	Name	Kazerouni, Rahim	Date	Sep 20, 2013 11:05 AM
	Department	Natural Science Division	Phone	88489
	Location		Email	kazeror@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20081038 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet P2035n Printer #CE462A#ABA
	Serial No.	CNB9D12976	Location	PDR
	Model	CE462A	Hostname
	Notes	30PPM b/w Up to 25000 page monthly duty cycle 250 sheet paper tray Fast Ethernet 10/100, Hi-Speed USB 2.0 16MB of memory Product Dimensions(w x d x h) 14.4 by 14.5 by 10.1 in	Ink/Toner Refill
	Wired NIC	00:21:5A:98:5E:64

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Lori Burgeson	Sep 20, 2013 12:21 PM	Task reassigned to Jared Petersen.	Add Attachment
Lori Burgeson	Sep 20, 2013 12:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Sep 20, 2013 12:21 PM	Jared went to see Rahim to find out if he wanted it connected locally or networked. Rahim only needed the printer connected locally, which Jared was able to do.	Add Attachment
Shandelle Plasker	Sep 20, 2013 11:28 AM	Task reassigned to Nicole Crane.	Add Attachment
Lori Burgeson	Sep 20, 2013 11:26 AM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Sep 20, 2013 11:26 AM	Shandelle, Rahim is going to have to contact Nicole to request a jack be activated in his office for the printer. After a jack is activated, then I can start the process of moving that printer on the network side. Please contact him and let him know that he will need to contact Nicole first for jack activation. Then, please create a SR for Nicole asking her to touch base with him and also requesting that she let me know when the jack has been activated so I can start my end. Please pass this task back to me after creating a new one for Nicole and contacting Rahim.	Add Attachment
Shandelle Plasker	Sep 20, 2013 11:19 AM	This printer is a network printer and I believe it was called NS-NS114	Add Attachment
Shandelle Plasker	Sep 20, 2013 11:05 AM	Rahim took his old printer that he had in his old office and put it in his new office. He needs it to be set up so that he can print. Right now it thinks it should print to the old office in NS 114. He is now in the new science building room 213. He would like to be contacted over the phone or email to set a appointment to do this.	Add Attachment