Service Request Ticket

Service Request Information

CONTACT	Name	Olivier, Michael	Date	Sep 24, 2013 10:25 AM
	Department	Deaf Studies and Professional Studies	Phone	88324
	Location		Email	olivierm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100260 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac 21.5 inch, 3.2GHz Intel Core i3
	Serial No.	QP02804HDB7	Location	PDR
	CPU	Intel Core i3(3.2GHz, 4MB L3)
	OS	Unknown	Software	MS Office MAC 2008 from P0077135, Install Office 2011 for MAC per special request
	Wired NIC	C4:2C:03:0F:3C:8F
	Wireless NIC	D8:30:62:51:C6:DD
	Bluetooth NIC	7C:6D:62:A0:18:69

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Sep 25, 2013 03:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Sep 25, 2013 03:43 PM	Got the i drive up and running	Add Attachment
Craig Reno	Sep 25, 2013 02:38 PM	Emailed, trying to set up a time to go over.	Add Attachment
Craig Reno	Sep 24, 2013 03:52 PM	Went over, printer was already set up. Gave admin rights on the computer. Will need to map the I drive for them as soon as I ask someone how. Also need to do the same things for another person in the department.	Add Attachment
Craig Reno	Sep 24, 2013 10:55 AM	Sent email asking for contact info, or appointment.	Add Attachment
Craig Reno	Sep 24, 2013 10:32 AM	Task reassigned to Craig Reno.	Add Attachment
Katie Halvorson	Sep 24, 2013 10:25 AM	**This is an email** Yes, please. My computer's WOU # is 20100260. I am available any time today or anytime after noon tomorrow. Thanks again, Michael	Add Attachment