Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Sep 24, 2013 11:48 AM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130363 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 USFF, Quad Core, 3.10GHz, 8MB
	Serial No.	6Q02BY1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091904 downgraded to Office Pro Plus 2010
	Wired NIC	B8:CA:3A:A9:2E:70

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Sep 26, 2013 08:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Sep 24, 2013 02:41 PM	Task reassigned to Nathan Sauer.	Add Attachment
Lori Burgeson	Sep 24, 2013 02:41 PM	Computer has been imaged and is ready to be installed.	Add Attachment
Dale Goodell	Sep 24, 2013 02:32 PM	Task reassigned to Lori Burgeson.	Add Attachment
Dyl Karbia	Sep 24, 2013 02:31 PM	Task reassigned to Dale Goodell.	Add Attachment
Sarah Pettigrew	Sep 24, 2013 02:28 PM	Contact changed from Gavin Keulks to Nathan Sauer.	Add Attachment
Sarah Pettigrew	Sep 24, 2013 11:48 AM	NEW EQUIP SETUP: A Dell computer needs to be setup and delivered to APSC 212. The WOU # is 20130363. Once the computer has been imaged it needs to be delivered to Nathan for final setup in APSC 212. The computer is on the shelves across from the restroom in ITC 009.	Add Attachment