Service Request Ticket - # 51742

Service Request Information

CONTACT Name Rupp, Katie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2013 08:17 AM
Department Business Services Phone 88291
Location Email ruppk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080469[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 28JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003

Wired NIC 00:21:70:6F:F7:89

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Sep 25, 2013 08:44 AM 
Task reassigned to Dyl Karbia.
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Dyl Karbia Sep 25, 2013 08:44 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Sep 25, 2013 08:44 AM 
The machine had some issue with java. I
uninstalled the current version of java on the
system and reinstalled the right version of java
that support banner.
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Katie Halvorson Sep 25, 2013 08:17 AM 
Come by anytime to help her get it working.
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Katie Halvorson Sep 25, 2013 08:17 AM 
Needs computer working for fee payment that starts
soon.  It is having issues with Banner and they
need that available.  It is a computer behind the
desk that they have set up just for fee payment.
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